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Review and how it works
The Help Desk Toolkit aids you to set up and run a successful Help Desk. It is updated and expanded to include the ultimate Web-based technologies.
The Help Desk Toolkit fits the expectations if you are an IT manager who wants to boost the level of technical support and communication within your organization with the ultimate support technologies.
It gives plenty of practical advices on all technical, management, and human-factor aspects of running a valuable support center.
Brief details
- Was intended as a handy application for business manager charged with researching, planning, and setting up a support center in organization.
- A Help Desk manager looking for guidance on how to upgrade traditional support center features with Internet- or intranet-related processes.
-The full revised, updated and expanded Version of the critically acclaimed, first-ever guide to running a helpful Help Desk, this toolkit tells all the user is required to know to plan, budget, staff, implement, track, upgrade, and even outsource the organization's assistance resources.
- Gives guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet
- Brings to the user complete templates in both Word and HTML kinds for an array of Help Desk projects.
How to install & uninstall The Help Desk Toolkit - system requirements
Nothing special to install, use or uninstall it.
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